10/29/2013
https://www.congress.gov...
"OK. Ms. Graves, over the years VA has tried to improve the delivery of benefits for our veterans."
"If you really want to get some idea of what veterans think of the VA, then try to get in chat rooms where veterans talk to veterans about the VA."
"But Scott, for any company going through this massive of a transition--transformation let us say--the expectation would be or the result would be and the expectation of that goal would be that the pro..."
"Are there any specific statutory impediments that stand in the way of further improvement; and if so, what are they?"