Richard Burr actually said...

"One of the Department of Veterans Affairs' most important missions is to provide timely and appropriate benefits to veterans and their families."

"Share with me, if you will, how the claims processing employee will do some things manually."

"Mr. Warren, you said that in areas that have risk that safeguards are in place. What safeguards do you have in place for the manual process that these claims processors go through?"

"I am a veteran. I have got an education benefit. I have chosen my school. I show up at school, tuition had not been paid."