Robert A. McDonald: “I desperately want this job because I think I can make a difference.”

It is a real conundrum for them, and it is life changing for families. We have to do this.

We will judge the success of all our efforts against a single metric, and that is veterans' outcomes.

We take them very seriously because they are an opportunity to improve, and we remediate every single finding they come up with.

Congress must act or veterans will suffer. That is unacceptable to me and I know that it is unacceptable to you.