A brick-and-mortar facility is not the only option for health care. We are exploring how we can more efficiently and effectively deliver health care services to better serve our veterans and improve their lives. Telehealth is one of those areas we have identified for growth.
McDonald emphasizes the importance of telehealth in improving veteran care.
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More from Robert A. McDonald
I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.
What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your…
Congress must act or veterans will suffer. That is unacceptable to me and I know that it is unacceptable to you.
The appeals process set by statute is archaic, unresponsive, and not serving veterans well.