Robert A. McDonald: “We have to hold people accountable or you are not going to change the culture.”

To turn VA around, we must maintain our momentum of change, and we cannot do that without cooperation of Congress.

This Congress with today's VA leadership team can make these changes and more.

What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your…

We need to overhaul the system. We need a new system as the doctor brought up.