Clearly, Southwest failed to heed the warnings of its frontline personnel.
I am working on legislation to require the Department of Transportation to audit air carrier website accessibility.
We need to be reminded that the air crews are responsible for people's lives.
This is a classic example of where that would be needed.
He put the Great Hall Terminal Project... back on track and back on budget.
It is dangerous, and so, is putting children, small children, in a car without a car seat. It is actually illegal.
What specific steps is Southwest implementing over the course of this year to earn back the trust of your flight crews?
He launched an after-action review with its airline partners, including Southwest Airlines.