On the recordNovember 13, 1988
They realize that customer satisfaction through better quality is the goal.
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presidency.ucsb.eduThey realize that customer satisfaction through better quality is the goal.
Remarks at the Presentation Ceremony for the Malcolm Baldrige National Quality Awards
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We must and will dedicate ourselves as a Nation to continue this effort, and to stand in solidarity with those who resist, until the blessings of democracy, freedom, and respect for human dignity are assured throughout the world.