Bob Filner: “I mean, it is like you are trying to fix a mouse trap that does not work, does not trap mice, just traps veterans.”

There is no plan, Ms. Hickey. There is no transformation.

This is the most ridiculous thing I have ever heard.

It is time for VA to uphold its responsibility, to our veterans and to the American people, to break this cycle of un-productivity and deliver the benefits that the agency was created to provide.

If someone of my constituents is sitting here who has waited three years for a claim adjustment and heard your statement, they would throw up.