On the recordJune 18, 2012
There is no plan, Ms. Hickey. There is no transformation.
Source
congress.govThere is no plan, Ms. Hickey. There is no transformation.
Filner criticizes the lack of a coherent plan for improvement.
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Let me be honest, Madam Under Secretary, I find your testimony incredibly astounding.
A year and a half and you did not know it. So you deserve high ranking for your leadership for that?
We do not need all these thousands of employees and bureaucracy after bureaucracy after bureaucracy.
If someone of my constituents is sitting here who has waited three years for a claim adjustment and heard your statement, they would throw up.