I do not want to bring up a touchy subject, but let me go ahead and do it: Your legal authority for ending Saturday delivery.

It is the best, and we do not like that genetically engineered Frankenfish either.

Alaska is very unique, and I think you experienced a long flight.

universal service includes getting mail to everywhere.

Congress must act to allow the Postal Service the authority to determine delivery frequency.

I think the better policy is the old adage that the customer is always right and more of a zero tolerance standard.

I think one thing that causes confusion in the consumer's mind, is on your website, at least on two, or three, or four occasions, in big, nice, bold letters you talk about full-service moves.

Thank you Mr. Chairman, and thank you for doing this hearing it is very important, it is good to have everybody here today.

From my stand point, the fact that there is a broker, just by virtually being a broker is not a deal killer, it is not a bad thing necessarily.

I disagree with you on that, because the product that you're shipping is carried on a truck, a delivery vehicle like UPS or FedEx.

I do agree completely that there are different business models, and not every single business model should be treated the same way.