Mike Johanns: “Now, I appreciate they brought in a bunch of people and fine-tuned it or whatever, and saved the day or did their best…”

Our job is to try to figure out how we deal with that puzzle, that very difficult issue of how to provide services to people who need it.

Somehow we have got to figure out a better way, because at the most important time in this person's life, when they are crying out for help, it should be a simple, straight-forward pathway to access that help.

I just hope we are not over-engineering something here.

Could you do that and make it crystal clear to the public that you confirm that the role of conservator... is to be the bridge builder?