Mike Johanns: “Our job is to try to figure out how we deal with that puzzle, that very difficult issue of how to provide services to…”

I just hope we are not over-engineering something here.

I think it would be beneficial.

Somehow we have got to figure out a better way, because at the most important time in this person's life, when they are crying out for help, it should be a simple, straight-forward pathway to access that help.

But to anyone who might be listening in who is wondering if is it time to give up, it is not.