Mike Johanns said...

We are creating an expectation of service when really there is not much service there.

Johanns highlights the gap between expected and actual service at the call center.

02/28/2012

More Mike Johanns Quotes

We talk about how to improve the lives of veterans who have served our country.

Businesses have to have capital to grow. They have to have capital to expand, to create jobs.

It is systemic. It is cultural. It is people have just adopted this mode of operation as the way of doing business.

I am concerned that it is not on schedule, and I want to learn more about that.