Mike Johanns: “We are creating an expectation of service when really there is not much service there.”

Thank you, Mr. Chairman.

Somehow we have got to figure out a better way, because at the most important time in this person's life, when they are crying out for help, it should be a simple, straight-forward pathway to access that help.

I think it would be beneficial.

But to anyone who might be listening in who is wondering if is it time to give up, it is not.