Robert A. McDonald: “The President, our Commander in Chief, asked me to serve. I want to do well by my country and I accepted that challenge.”

What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your…

The appeals process set by statute is archaic, unresponsive, and not serving veterans well.

Congress must act or veterans will suffer. That is unacceptable to me and I know that it is unacceptable to you.

I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.