Robert A. McDonald: “We are committed to ending veteran homelessness by the end of this year.”

we shouldn't punish veterans or servicemembers by having boundaries between organizations that get in the way of their care.

What really counts is how does a veteran feel about their encounter with the VA. We go to Disney, do they measure the number of hours you wait in line or the number -- you know, what's important? What's important is what's your…

We need to reward people who turn in problems, not chastise them or not ostracize them.

I desperately want this job because I think I can make a difference.