Political Quotes

“In 2003, the National Academy of Public Administration, NAPA, completed a study recommending the creation of the EEOC National Contact Center. So NAPA, a nonpartisan, bipartisan group, has recommended that the call centers, which the gentlewoman wants to shut down, be established. Following a 6-month startup period, the National Contact Center handled 402,383 inquiries in a 12-month period in addition to the 118,322 hits on frequently asked questions. The National Contact Center staff handled 302,622 of these inquiries, resolving 70 percent without further involvement of EEOC field staff. Also, it has been said, if you shut these call centers down, the technology that EEOC would have to have would cost anywhere from $10 to $12 million. Currently, the volume of inquiries coming into the National Contact Center is increasing as field offices have begun to route their calls through the contact center. By handling these inquiries, the National Contact Center has not caused any further staff reductions but rather has freed up EEOC employees to devote more time to the critical functions of mediating, investigating and litigating charges. I do agree it has to be monitored, but to that, I believe the staff and Mr. Mollohan's staff have worked together to provide oversight in this regard. The report accompanying the bill includes language to require the commission to implement the recommendations of the Inspector General.…”