03/30/2011
https://congress.gov...
"Do you worry that if you implement the infrastructure for operation, but it is not optimal and ultimately, you said the thing that keeps you up at night is the end user experience, and so if you don't..."
"Certainly, we understand how incredibly complex and important this project is and the opportunity to improve care for not only our active servicemembers, but our veterans."
"This is a crucial and important discussion."
"I think we hear your cry and we are going to listen."