I am going to work with all of my colleagues here on both sides, Democratic and Republican, to get some real accountability for these patients who pay good money for mental health coverage and then find that there is very little 'there'…

The Behavioral Health Network and Directory Improvement Act (S. 5093), introduced last Congress by Senator Smith and Chairman Wyden, would require audits of plans' provider directories.

In a moment of national crisis about mental health, with the problem growing exponentially during the pandemic, the widespread existence of ghost networks is unacceptable.

What a ghost network is all about is essentially selling health coverage under false pretenses.

It is a breach of contract for insurance companies to sell their plans worth thousands of dollars each month, while their product is unusable.

when insurance companies host ghost networks, they are selling health coverage under false pretenses.

My view is that insurance companies have gotten a free pass for too long letting ghost networks run rampant.

When someone who's worried about their mental health or the mental health of a loved one finally works up the courage to pick up the phone and try to get help, the last thing they need is a symphony of 'please hold' music, non-working…

I'm always an advocate for greater transparency that allows consumers and advocates to compare plans.

Too often, Americans who need affordable mental health care hit a dead end when they try to find a provider that's covered by their insurance. Ghost networks mean that the lists of mental health providers in insurance company directories…

The Behavioral Health Network and Directory Improvement Act (S. 5093), introduced last Congress by Senator Smith and Chairman Wyden, would require audits of plans' provider directories.

The widespread existence of ghost networks is unacceptable.

In any other business, if a product or service does not meet expectations, consumers get a refund.

Too often, Americans who need affordable mental health care hit a dead end when they try to find a provider that's covered by their insurance. Ghost networks mean that the lists of mental health providers in insurance company directories…

Too often Americans who need affordable mental health care hit a dead end when they try to find a provider that is covered by their insurance. Ghost networks mean that the lists of mental health providers in insurance company directories…

In a moment of national crisis about mental health, with the problems growing at such a rapid rate, the widespread existence of ghost networks is unacceptable.

What a ghost network is all about is essentially selling health coverage under false pretenses.

In any other business, if a product or service does not meet expectations, consumers get a refund.

It is a breach of contract for insurance companies to sell their plans worth thousands of dollars each month, while their product is unusable.

In a moment of national crisis about mental health, with the problem growing exponentially during the pandemic, the widespread existence of ghost networks is unacceptable.

I look forward to working with Ranking Member Crapo and every member of the committee to get more of our hard work across the finish line so more families can get mental health care when they need it.

In my view, it's a breach of contract for insurance companies to sell their plans for thousands of dollars each month while their product is unusable due to a ghost network.

I look forward to working with Ranking Member Crapo and every member of the committee to get more of our hard work across the finish line so more families can get mental health care when they need it.

The results were clear. Our secret shoppers could get an appointment--now this is after people had paid vast sums--they could get an appointment only 18 percent of the time.

In any other business, if a product or service does not meet expectations, consumers get a refund.