05/06/2012
https://www.congress.gov...
"We are only doing 2 percent. Only 2 percent of those folks actually are referred out."
"Why is only 2 percent per year of the total unique patient population in mental health sent out for non-VA care?"
"Are there instances in which we, the VA, collectively, everybody here, we have let somebody fall through the cracks."
"I mean, I understand the delay. I understand that there are problems. I understand that claims go over a year."