07/20/2010
https://www.congress.gov...
"Veterans are not just frustrated but there's the difficulty of survival for some number of veterans that are in this process, who have to wait and wait and wait."
"Quality decisions will ultimately drive timeliness and accuracy."
"That's little consolation to someone going through the process, but I understand that."
"VA has never done anything like that. We have asked questions of them and tried to get answers on this, and they really do not seem to know the answer."