Richard Burr actually said...

"More broadly, your charge moving forward will be to ensure that this entire Department, from top to bottom, is refocused on providing our Nation's veterans with the high-quality service that they have..."

"My hope and expectation, Mr. McDonald, is that you will not allow VA to ignore the signs of deep dysfunction at VBA."

"The VA is an agency in crisis."

"These changes will not happen overnight and this Committee must provide the critical oversight to ensure these changes occur and are effective."