Richard Burr actually said...

"As Senator Burr has reminded us time and time again, that first person who answers the phone has to be responsive because that is how our veterans feel that they are treated."

"The only assured way that we can make sure that we minimize the number of people that call that line is to make sure that, in fact, the service we provide is effective."

"I want to suggest to you that the ultimate prevention of suicide is to supply the treatment in a timely fashion that our veterans need."

"I am worried about the ones that never pick up the phone."