Richard Burr actually said...

"Listen, there is nobody that is rooting for you more than we are."

"One of the Department of Veterans Affairs' most important missions is to provide timely and appropriate benefits to veterans and their families."

"And I would hope that at some point you could share with us what you have instructed whoever answers that phone to do and what the timeline or expectation is for the hours that that will be addressed-..."

"Share with me, if you will, how the claims processing employee will do some things manually."