Richard Burr actually said...

"I am sorry I overlooked your military service. Thank you for that."

"I think, in my view, there is always more to be done with any situation, however complex it may be."

"Thank you for the ever-changing treatment process that we go through. It does prove that the VA is listening and learning."

"The Department of Defense has a critical role to play, but so do community organizations, veterans groups, nonprofits, churches, and others."