Richard Burr actually said...

"Share with me, if you will, how the claims processing employee will do some things manually."

"Mr. Warren, you said that in areas that have risk that safeguards are in place. What safeguards do you have in place for the manual process that these claims processors go through?"

"I am a veteran. I have got an education benefit. I have chosen my school. I show up at school, tuition had not been paid."

"And I would hope that at some point you could share with us what you have instructed whoever answers that phone to do and what the timeline or expectation is for the hours that that will be addressed-..."