04/23/2013
https://www.congress.gov...
"When I made the comment earlier to the Secretary which will be in the form of a question that the VA took in 430,000 more claims than were decided, it is not to give the VA a black eye. It is to say l..."
"My question was simple, Mr. Secretary. At what point will we determine whether what we have implemented is working?"
"At what point on a calendar would you make a determination as to whether those quality initiatives are going to work and what indicators would you look at to make that decision?"
"So, a year from now when we get together for the 2014 budget, if the quality has not improved or the timeliness down, it will have failed?"