Richard Burr actually said...

I see a growing number of individuals who are going to be relying on our ability to navigate this and to redesign the system.

Senator, I absolutely agree.

I have said this before and I will say it again, that staffing alone is not the answer to this chronic problem. We must try new approaches.

It is clear that many of our veterans and their survivors are not well served by the current claims process system, which has been plagued b...