Richard Burr actually said...

"Mr. Warren, you said that in areas that have risk that safeguards are in place. What safeguards do you have in place for the manual process that these claims processors go through?"

"But Scott, for any company going through this massive of a transition--transformation let us say--the expectation would be or the result would be and the expectation of that goal would be that the pro..."

"Are there any specific statutory impediments that stand in the way of further improvement; and if so, what are they?"

"I think government becomes increasingly more insulated from its customers."