Richard Burr actually said...

"You have given us a number of avenues to look at from the standpoint of this Committee, and I am grateful to you for that."

"The only assured way that we can make sure that we minimize the number of people that call that line is to make sure that, in fact, the service we provide is effective."

"VA must transform at every level to ensure every employee is committed to the notion of keeping veterans engaged in treatment."

"If you only take one thing away from this, please understand it does not work."