Richard Burr actually said...

You have given us a number of avenues to look at from the standpoint of this Committee, and I am grateful to you for that.

The only assured way that we can make sure that we minimize the number of people that call that line is to make sure that, in fact, the serv...

VA must transform at every level to ensure every employee is committed to the notion of keeping veterans engaged in treatment.

As Senator Burr has reminded us time and time again, that first person who answers the phone has to be responsive because that is how our ve...