04/13/2010
https://www.congress.gov...
"Share with me, if you will, how the claims processing employee will do some things manually."
"If you really want to get some idea of what veterans think of the VA, then try to get in chat rooms where veterans talk to veterans about the VA."
"OK. Ms. Graves, over the years VA has tried to improve the delivery of benefits for our veterans."
"I would take for granted that one of the goals of this entire process is the ability, at the end of the day, to look at a particular reviewer to accurately know what the process time is of a claim, to..."