Richard Burr actually said...

"I have come to the conclusion they are not."

"It is clear that many of our veterans and their survivors are not well served by the current claims process system, which has been plagued by backlogs, delays, and inaccurate decisions."

"I think there are efforts that are underway within VBA. There are individuals involved in the processing of claims, like Ms. Avant."

"Finding ways to fix the chronic problems with VA's claims processing must be a top priority."