Richard Burr actually said...

"I think government becomes increasingly more insulated from its customers."

"One of the Department of Veterans Affairs' most important missions is to provide timely and appropriate benefits to veterans and their families."

"Share with me, if you will, how the claims processing employee will do some things manually."

"So, is it safe to say yeah, this is a lot about technology, but this is a lot about redesigning the way we process a claim within the Department of Veterans Affairs?"