Richard Burr actually said...

"I am inclined to agree with my colleagues that it has not worked out well."

"You have called for it to be closed."

"I would like you to take a clean piece of paper and I would like you to design the system as if we were standing up a process of processing claims and allowing for appeals."

"the time might be ripe for shortening certain statutory and regulatory response periods for the purposes of expediting the processing of claims and appeals."