Richard Burr actually said...

"The position you seek is one of the most important roles in ensuring that veterans and their families are being well served by the VA."

"We have a lot of good people and a lot of good ideas, but we consistently try to stuff it into the old framework of something that is antiquated and has proven time and time again will not allow innov..."

"I believe that you will find GEN Shinseki to be exactly the kind of tough, innovative and insightful Secretary that the Department of Veterans Affairs needs at this extremely critical time."

"In order to become a 21st Century organization, DVA will have to change some past methods used to communicate with other government agencies, the Congress, the media, and most importantly, our veteran..."