Richard Burr actually said...

"If we don't have measurement tools to determine whether a fee system produces a better outcome, then I'm not sure why we would sign off on it as policymakers."

"The only assured way that we can make sure that we minimize the number of people that call that line is to make sure that, in fact, the service we provide is effective."

"You have given us a number of avenues to look at from the standpoint of this Committee, and I am grateful to you for that."

"VA must transform at every level to ensure every employee is committed to the notion of keeping veterans engaged in treatment."