Richard Burr actually said...

It is alarming to me. I am hopeful that the IT thing will be the solution.

Burr expresses concern over declining productivity in the claims process and hopes IT improvements will help.

02/28/2012

More Richard Burr Quotes

A great deal of congratulations on the direction of the trend right now, that we are doing much better, and I think we are learning.

I am sorry I overlooked your military service. Thank you for that.

Well, my next question was, did you understand the full array of services, as well.

This problem is real.