Richard Burr actually said...

It is alarming to me. I am hopeful that the IT thing will be the solution.

Burr expresses concern over declining productivity in the claims process and hopes IT improvements will help.

02/28/2012

More Richard Burr Quotes

I am sorry I overlooked your military service. Thank you for that.

Well, my next question was, did you understand the full array of services, as well.

This problem is real.

You needed the boot in the butt to get you in it?