Richard Burr actually said...

"I think there are efforts that are underway within VBA. There are individuals involved in the processing of claims, like Ms. Avant."

"It is clear that many of our veterans and their survivors are not well served by the current claims process system, which has been plagued by backlogs, delays, and inaccurate decisions."

"I have said this before and I will say it again, that staffing alone is not the answer to this chronic problem. We must try new approaches."

"I see a growing number of individuals who are going to be relying on our ability to navigate this and to redesign the system."