Political Quotes

“Americans depend on Federal agencies for certain vital services. Failure by Federal agencies and employees to process in a timely manner requests for help or information can result in frustration and financial hardship. Poor customer service should not be tolerated at the IRS any more than it is at the private sector companies that must continually earn the right to serve its clients. H.R. 1660 helps ensure our government is more responsive to the public by establishing customer service standards and performance expectations for each agency. It will enable citizens to provide direct feedback concerning specific agency employees--including at the IRS-- and have that feedback considered in employee evaluations that impact the awarding of bonuses. H.R. 1660 puts taxpayers first by holding Federal workers accountable for their interactions with the public. I reserve the balance of my time, Mr. Speaker.”