07/09/2014
https://congress.gov...
"The problem is each little thing that you do wrong now will be judged based on the bad track record."
"So you mentioned about another facility in California as an example, but how would any of us up here know whether our VA center is having that same problem?"
"Thank you for your leadership on this particular issue."
"the best practices--listen, you've had just an unbelievably terrible track record that we've got to fix."