05/10/2016
https://congress.gov...
"But even on the report card--I mean, I guess at what point do we start holding people accountable?"
"Here's the thing, is you get more of what you reinforce."
"The problem is each little thing that you do wrong now will be judged based on the bad track record."
"So you mentioned about another facility in California as an example, but how would any of us up here know whether our VA center is having that same problem?"