03/02/2015
https://congress.gov...
"I would like to thank you for your time today, for taking the time to appear for your direct answers."
"I do believe that the commissioner wants to improve service. And that may not be a popular thing to say."
"It is unbelievably complex, would you agree?"
"But having an awareness--and I am following your words--having an awareness and making it a priority are two different things."