06/03/2013
https://congress.gov...
"Let me put it a different way for all three of you. Here is what I am asking you to provide to this committee, is a score, a quantitative number, in terms of where we are today and where you would lik..."
"Backlog and reports is not employee satisfaction, guy."
"I continue to get emails from agents who are willing to give their life for the President and, yet, they are afraid to engage with supervisors in terms of making decisions."
"there are a number of times when the chairman has held hearings and there are not the cameras, there are not the reporters, because the actual thing that we are addressing is not necessarily newsworth..."