Robert A. McDonald: “We need to overhaul the system. We need a new system as the doctor brought up.”

We need your help to transform and streamline VA's care in the community systems and programs to best serve veterans.

We take them very seriously because they are an opportunity to improve, and we remediate every single finding they come up with.

Secretary McDonald said that he was going to try to increase the transparency of the agency and that he would not tolerate whistleblower retaliation.

I think we can't outsource customer service. In my opinion, that was the big mistake with the original Choice Act.