07/12/2011
https://congress.gov...
"I would like to know a name of which person in the VA was indifferent because I think to paint with a broad brush the number of people at VA that are out there doing a good job."
"I can tell you from being around here, that is an unusual and a very appreciated gesture and it shows his concern."
"I am optimistic, as I said. Again, this is a legacy that is the envy of the world."
"Congratulations on assuming this. You are the right person for this job, and I am grateful."