Denis McDonough: “The lifeblood of a well-run organization is accountability.”

we should be able to watch this develop and be in a position to make sure that we have the people and the space to take care of those vets.

We just need to get better at hiring than we are. Period.

We want to make sure that we compete for the veterans' care, and we can compete on quality, and we want to make sure that veterans know that we're invested in their quality.

You have my commitment to implement those recommendations.