Denis McDonough: “What do we do to connect directly with the family?”

You have my commitment to implement those recommendations.

We want to make sure that we compete for the veterans' care, and we can compete on quality.

I pray to God the next time I appear before you that we have reduced this number, because if we don't, we won't meet our hiring targets.

We take great pride in the fact that we send a package to that family within 10 days of the death announcement.