Al Franken actually said...

I understand they knew about your condition, obviously, from your medical records, so they should have been aware that you were in a comprom...

Shouldn't the people in the call center disclose at the outset that they are debt collectors calling to collect a debt?

I believe that when patients' privacy is violated, everyone is harmed.

I don't understand why they would need access to all their health care information prior to that.