01/26/2015
https://www.congress.gov...
"There is no intention here to remove all arbitration clauses, just mandatory pre-dispute arbitration clauses."
"By making it so hard to recover, by making it so costly to arbitrate, by having to operate alone, that you cannot effectively vindicate yourself, you cannot have effective vindication, and that is wha..."
"You yourself said in 2004--that arbitrators do this to get business."
"Let us talk about just how this affects people's daily lives."