01/27/2010
https://www.congress.gov...
"Thank you. And just in case there is any confusion, Italian Colors and American Express are the same case."
"There is no intention here to remove all arbitration clauses, just mandatory pre-dispute arbitration clauses."
"By making it so hard to recover, by making it so costly to arbitrate, by having to operate alone, that you cannot effectively vindicate yourself, you cannot have effective vindication, and that is wha..."
"I read the report, the CFPB report--and it really is the best empirical study we have out there."